Frequently Asked Questions (FAQ)

For Homeowners

How to use Renoplus to find the best pros for your project
For Service Professionals

How to create your free business page on Renoplus.my and start getting more business leads

1. What is Renoplus?

Renoplus is a Malaysia one-stop home solutions online platform to provide various home services to homeowners. A combination of interior design, renovation and home services!

2. How does Renoplus work? How do I get started?

Renoplus is an online platform to provide various home services to homeowners like interior designers, renovation and home services.

The sign-up process is easy! You can choose to sign up via Facebook or Google or simply by filling in your name, email and password.

3. What should I use Renoplus for?

If you’re a house owner, you can get inspiration for your dream house by browsing interior design photos and portfolios – you can even save those projects on your dashboard for future reference.

If you’re looking for renovation for your property, simply click ‘Request Quote’ and follow the steps to filling in your property details. If you looking for particular home professional, click ‘Request Quote’ on the company portfolio to get a quotation from specific home professional. If you don’t have a preference for a particular home professional, then click here so we can connect you with a suitable home professional.

Renoplus’ve also got tons of tips on home DIYs, how-to’s, and trends, so you can read those to get inspired!

4. Is this service free?

Yes! You can request for quotations, use our tools, and read our stories for free. Register for free now!

5. Who are the home professionals?

Home professionals are interior designers, contractors, and architects that belong to trusted, registered company.

6. How can you guarantee the quality of service from the company?

Prior to featuring the company on Renoplus, our team does thorough background checks and screening process to ensure the reliability of our vendors.

7. How long will it take to complete my project?

The timeline of your project completion can be specified in the ‘Get Pro’ form so the home professional contacting you is aware of your preferred timeline. However, we advise you to have further discussions on timeline with the company to set reasonable expectations.

8. What if I am unsatisfied with the final design provided to me? What if there are errors in the design?

Prior to engaging with a company, it is best to review their portfolios for a better understanding of their work and general style. This helps to ensure that you and our vendor share similar styles, design ideas and all costs within your budget. Once you’ve chosen a vendor, it’s best to provide the them with reference images and to have multiple discussions on the designs to avoid an unsatisfactory outcome.

9. Do I get to pick the professional I’d like to work with or are they provided for me?

Yes, you can pick your favourite company you’d like to work with. Renoplus work with many home pro and you can select them after viewing their portfolios. Do this by clicking ‘Request Quote’ on their profile.

If you don’t have a particular idea in mind, then, click on ‘Get Pro’ on our homepage. From there, we will match those vendors who are able to work with your criteria will contact you.

10. What if I am undecided about the style and theme of my house or property?

Don’t worry, Renoplus can help! You can browse through the projects, ideas, and home tips segments to find inspiration. If you still undecided, click on ‘Get Pro’ on our homepage, and fill in the details. Choose a few shortlisted styles and wait our vendor to contact you, you can seek for advice on suitable styles and themes from them.

11. How can Renoplus guarantee a professional and efficient service?

The company credentials of the vendor listed on Renoplus have been vetted beforehand – look out for the ‘Verified’ and ‘Recommend’ badge on certain profiles. You can also refer to portfolios review to the professionals’ work.

12. How would I know if the Professional is certified or licensed?

Renoplus ensure that all our vendor have verified company credentials and we add verified badges ‘Verified’ to their profiles. Renoplus require business owner to provide company SSM, business licenses, bank record and necessary documents to us. Only business comply with a standard will be accepted.

13. I do not have the floor plan of my house, what should I do?

Don’t worries, if you don’t have floor plan, you can always get a copy from your unit developer. You can also provide us with a rough size estimate when requesting for a quote.

14. Can I request quotes from more than one vendors?

Yes, you can! Renoplus want you to find the most suitable home professional for you so we encourage you to send multiple quotation requests.

15. Can I request a quote from a vendor who has done a project that I am interested in, even though it does not match the specifications of my property?

Yes, you can! The projects featured are to show you the past works of a vendor have, but can also act as an inspiration for your house, even if it has different criteria. Just make sure to be as accurate and specific as possible when you fill in the ‘Get Pro’ form, so that the vendor is informed of your criteria.

16. How long will I have to wait for a reply from Professionals?

Once your request has been sent, you will receive a reply within 2 working days. If you have yet to receive any reply from our vendors, you can contact us via live chat, email at support@Renoplus.my or contact customer service careline 019 7777860.

17. Why should I use Renoplus as a platform to contact the vendor I am interested in?

Apart from providing you with a wide variety or selection on one platform, Renoplus helps streamline the process of obtaining a quotation. By providing the information on our Quote Request form, only vendors who are able to meet your criteria will contact you. This helps you compare quotations and designs without all the hassle!

18. What’s Renoplus promise?

ü Renoplus find reliable home pro to respond to your requirements via screening process.

ü Renoplus provide neutral one stop home solutions online platform to homeowners.

ü Renoplus protect shoppers backed by positive testimonials, which cater to your budget needs and style preferences.

19. Renoplus services included:

ü Interior Design: Renoplus provide professional interior design company in Malaysia to meet your requirements and budgets.

ü Renovation: Renoplus provide all home renovation service from wall to flooring, electrical wiring to installation, kitchen cabinet to cabinet refurbishing and many more.

ü Home Services: Renoplus provide others home service like home cleaning, aircond installation, home movers, pest control and related repair works.

20. Can I be assured that the information I provide won’t be abused?

Yes! Renoplus guarantee that your personal information is safe with us. You can read through our T&C and privacy policy here to know more.

1. Who will fit?

Any home service provider included:

ü Interior Design

ü Renovation

ü Home Services

2. Why choose Renoplus?

Renoplus help home professional to showcase their services and branding at our platform. To homeowners the best quality, trustworthy and professional services. Renoplus have assembled hundreds of professionals in interior design, renovation, and home services to homeowners the most reliable home service and product.

3. What are the different between Renoplus and other platform?

ü Renoplus is another projects of Megahome Electrical and Home Fair (offline home exhibition)

ü First offline and online home solutions platform in Malaysia. Combination of Renoplus (online) + Megahome (offline) platform to get exposure in all Megahome event.

ü Over 200k house owner database support.

ü Guarantee and unlimited potential leads.

ü No need waste money on project bidding.

ü Assists customers transform from traditional market to online market.

ü Less competitive.

4. How to participate on Renoplus?

To create your business listing on Renoplus, the first you need to do is sign up for an account.

Click 'Be pro' on home page or contact 019 7777860 for more information. Our customer service is happy to assist you.

5. Why should I list my service?

Here are lots of good reasons to list your business on Renoplus. Here are a just a few:

You can create your online page in just a few minutes

When people search for your area of service online, you want to be the one that appears. By creating a business profile on www.renoplus.my, people will be able to see your contact information, portfolio, and links to your website, Facebook page and more. At one glance, customers will know who you are and what you do.

People will trust you more

Customers can post a review about your services and share it with their friends, so that more people become confident in what you can do.

You can get more exposure for your business

When you are listed, Renoplus will feature your business in regular articles that showcase your work. These appear in our blog, as well as on social media such as Facebook.

You can get introduced to new customers

Renoplus will distribute customer’s leads to participate vendors. Renoplus make it easy for you to respond to these requests, introduce yourself to the customer, and send them your quote for the job.

6. I am a service provider. How to contact Renoplus?

You can reach our business development team through the following channels:

Contact Number: +6012-755 2855

Hotline +6019-777 7860

Email Address: support@renoplus.my

7. How to I join Renoplus?

You can contact our professional team through the following channels:

Contact Number: +6012-755 2855

Hotline +6019-777 7860

Email Address: support@renoplus.my

Or submit details at “Be Pro” on home page and wait our sales representative to contact you

8. How Renoplus charge?

Renoplus’s collect annual fee to ensure we produce quality leads to our vendors. “Be pro” now to get connected with our professional team. They will explain more to you.

9. Can I get training on how to use Renoplus.my?

Yes! we can provide demonstration and training. Kindly contact +6019-777 7860 or email support@renoplus.my to make arrangements.

10. Why do I need to get more reviews for my business?

Reviews and word-of-mouth recommendations are very important to a service-based business. Almost every single customer will look for reviews about a company before deciding to hire them.

And, if you have lots of positive reviews, it will make a customer trust you more.

11. Why did I get an email saying that I have a new customer lead?

Renoplus is a local directory of recommended service professionals. Having a business listing on Renoplus helps you get found by more customers. We will also send suitable sales enquiries to you.

For example, if you are an interior designer, and someone visiting Renoplus wants to hire an interior designer, they fill in a request form.

If you are match for that request, you will get an email saying that “Customer XXX has requested for an interior designer”.

12. What should you do after you receive the email?

You have to respond to the request, click on the request link in the email to view more details. You can also view all the requests that have come to you by visiting your Renoplus dashboard.

13. How to increase my chances of getting hired?

After you have created your business profile on Renoplus, we will start sending you new job requests from customers.

To increase your chances of getting hired, you need to give the customer confidence in your work. Here are a few things you can do:

1. Add more albums to your business profile page

Customers need to see lots of samples of your work before they can be confident. Add lots of photos of recent work in your albums so that customers can see them as they are comparing quotes. Your albums may also be featured on our homepage

2. Collect lots of customer reviews

Ask your customers to visit your business listing and leave their review. More reviews help you appear higher in Renoplus.my and Google search results.

3. Respond to new jobs quickly

IMPORTANT!

We have found that when a pro respond to a new job quickly, customers’ satisfaction increased.

To respond faster, you need to get notified of a new job as soon as it appears.

Sign up now! Let’s our sales representative contact you to explain how’s we work! Let’s build an online platform without having prior knowledge or allocating significant resources. A reliable & flexible platform that helps your business grow bigger & faster.